Who this policy applies to
This policy applies when you visit the website, create an account, register as a customer or worker, upload verification documents, make or receive a booking, contact support, open a dispute, submit a review, request a withdrawal, or use any dashboard feature.
Information we collect
- Account information such as name, email address, phone number, password hash, role, account status and login activity.
- Customer profile details such as home address, saved addresses, booking notes, verification status and support history.
- Worker profile details such as service skills, service areas, availability, wallet records, withdrawal requests, verification status and job history.
- Verification information such as identity details, address information, uploaded documents, review decisions, rejection reasons and re-upload requests.
- Booking information such as service, date, time, address, customer, assigned worker, job status timeline, support tickets, disputes and reviews.
- Payment information such as Paystack references, transaction status, webhook logs, platform commission, worker earning records and payout status.
- Technical information such as session cookies, IP address, device/browser details, rate-limit events, security logs and audit logs.
How we use information
- To create and secure customer, worker and admin accounts.
- To verify customers and workers before high-risk booking or job actions.
- To match verified workers with booking requests in suitable service areas.
- To process Paystack payments, payment verification, finance logs, worker wallet entries and withdrawal requests.
- To provide booking status tracking, support tickets, disputes, reviews and customer confirmation records.
- To prevent fraud, investigate abuse, enforce platform rules and protect users.
- To send operational messages about registration, verification, bookings, payments, support and security.
- To keep records required for tax, audit, payment evidence, dispute handling, safety and legal compliance.
Verification documents
Private verification documents are not public website files. They are stored outside normal public browsing, protected by role-based access, signed admin view links, validation rules, secure filenames and document view audit logs where configured. Only authorized admins should review sensitive documents, and access must be connected to a valid verification, support, dispute, safety or compliance purpose.
Payments and card information
Joy Domestic Services uses Paystack-supported payment flows. The platform records payment references, transaction status and webhook events, but it does not store card numbers or card security codes. Payment records are used for booking confirmation, refunds, finance review, fraud prevention, dispute decisions and worker wallet ledger entries.
When we may share information
- With the customer and assigned worker when needed to complete a booking safely.
- With authorized admins, finance users, verification reviewers and support users according to their roles.
- With Paystack or other configured service providers when needed to process payments, verify transactions or support platform operations.
- With professional advisers, regulators, courts or law enforcement where legally required or where serious safety, fraud or abuse concerns justify disclosure.
Your privacy choices and requests
You may ask for access, correction, deletion or restriction of personal information where South African law allows. Some records cannot be deleted immediately because the platform must keep them for payment evidence, tax, audit, fraud prevention, safety incidents, legal claims, dispute resolution or worker payout records. Send privacy requests through support so the team can verify your identity before making account changes.
Cookies and security
The website uses essential cookies for secure sessions, CSRF protection, login state, dashboard access, fraud prevention and user preferences. Users can clear cookies in the browser, but doing so may sign them out or interrupt secure booking actions.
Retention
We keep personal information only for as long as needed for the purposes described in this policy, unless a longer period is required for tax, audit, safety, verification, fraud prevention, payment evidence, disputes, chargebacks, legal claims or regulatory duties.
Contact
Privacy and account requests can be sent to support@joydomesticservices.com or submitted through the platform support process.
This page is operational platform information, not personal legal advice. Users should get independent advice where they need legal interpretation for a specific dispute, right or obligation.