This page is operational platform information, not personal legal advice. Users should get independent advice where they need legal interpretation for a specific dispute, right or obligation.
Legal and platform policies
Safety Policy
Joy Domestic Services is designed around two-sided verification, private document storage, role-based admin review, booking status tracking, support tickets, disputes and audit logs. Customers and workers should keep communication respectful, report unsafe conduct quickly, and avoid sharing unnecessary private information. Workers should only enter the address linked to the booking and customers should only allow the assigned worker to begin work. Serious safety incidents should be reported to local authorities where appropriate and to Joy support for platform action.